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Library and Learning Services

Customer Service Excellence.

Statement of Customer Service Excellence

Statement of Excellence in Customer Service

Our agreed approach to customer service.

Communication, consultation and engagement strategy 2010-2013

Our commitment to user communication, consultation and engagement.

Surveys

We run library satisfaction surveys and review the outcomes of the annual National Student Survey

Our responses to your feedback

Your feedback has helped us to improve the service; here is a sample of questions sent in and our responses.

Just Ask!: 0116 257 7042 Renewals: 0116 257 7043

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