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Library and Learning Services

Customer Service Excellence.

Statement of Customer Service Excellence

Statement of Excellence in Customer Service

Our agreed approach to customer service.

Stakeholder communication, consultation and engagement strategy 2014-2017

Our commitment to user communication, consultation and engagement.


We run library satisfaction surveys and review the outcomes of the annual National Student Survey

LLS Service Standards

Library and Learning Services are committed to providing a high quality customer service. To help us achieve this, we have standards in key areas of service provision.

Our responses to your feedback

Your feedback helps us to improve our services. Here is a sample of recent comments received and our response.